{"query":"ticket","vocabulary":"rma","count":15,"results":[{"type":"class","name":"Ticket","label":{"en":"Service Ticket","fr":"Ticket SAV"},"comment":{"en":"A service ticket that tracks customer service interactions and issue resolution."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#Ticket"},{"type":"class","name":"Message","label":{"en":"Message","fr":"Message"},"comment":{"en":"A message in a ticket conversation thread between customer, retailer, or repairer."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#Message"},{"type":"property","name":"hasReturnRequest","label":{"en":"has return request","fr":"a pour demande de retour"},"comment":{"en":"Links a product or ticket to a return request."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#hasReturnRequest"},{"type":"property","name":"hasTicket","label":{"en":"has ticket","fr":"a pour ticket"},"comment":{"en":"Links a product or return request to a service ticket."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#hasTicket"},{"type":"property","name":"hasDispute","label":{"en":"has dispute","fr":"a pour litige"},"comment":{"en":"Links a return request or ticket to a dispute."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#hasDispute"},{"type":"property","name":"hasResolution","label":{"en":"has resolution","fr":"a pour résolution"},"comment":{"en":"Links a return request, ticket, or dispute to a resolution."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#hasResolution"},{"type":"property","name":"hasMessage","label":{"en":"has message","fr":"a pour message"},"comment":{"en":"Links a ticket to messages in the conversation thread."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#hasMessage"},{"type":"property","name":"concernsProduct","label":{"en":"concerns product","fr":"concerne le produit"},"comment":{"en":"Links a return request, ticket, or dispute to the product it concerns."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#concernsProduct"},{"type":"property","name":"requestedBy","label":{"en":"requested by","fr":"demandé par"},"comment":{"en":"The person or organization who requested the return or created the ticket."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#requestedBy"},{"type":"property","name":"handledBy","label":{"en":"handled by","fr":"traité par"},"comment":{"en":"The retailer, repairer, or organization handling the return request or ticket."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#handledBy"},{"type":"property","name":"ticketNumber","label":{"en":"ticket number","fr":"numéro de ticket"},"comment":{"en":"Unique identifier for the service ticket."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#ticketNumber"},{"type":"property","name":"ticketStatus","label":{"en":"ticket status","fr":"statut du ticket"},"comment":{"en":"Status of the ticket (open, in_progress, waiting_customer, waiting_vendor, resolved, closed)."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#ticketStatus"},{"type":"property","name":"ticketPriority","label":{"en":"ticket priority","fr":"priorité du ticket"},"comment":{"en":"Priority level of the ticket (low, normal, high, urgent)."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#ticketPriority"},{"type":"property","name":"ticketCreatedDate","label":{"en":"ticket created date","fr":"date de création du ticket"},"comment":{"en":"Date when the ticket was created."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#ticketCreatedDate"},{"type":"property","name":"ticketClosedDate","label":{"en":"ticket closed date","fr":"date de fermeture du ticket"},"comment":{"en":"Date when the ticket was closed."},"vocabulary":"rma","url":"https://ns.verisav.fr/rma#ticketClosedDate"}]}