@prefix rdf: . @prefix rdfs: . @prefix schema: . @prefix dpp: . @prefix rma: . @prefix xsd: . @prefix dcterms: . # ============================================================================ # Example: Complete RMA Scenario - All Vocabulary Features # This comprehensive example demonstrates the full RMA workflow: # - Service ticket creation # - Dispute handling # - Return request with shipping # - Multiple resolutions # - Full message thread # Product: Smartphone # ============================================================================ a rma:Ticket ; dcterms:title "Service Ticket - Complete RMA Scenario"@en, "Ticket SAV - Scénario RMA Complet"@fr ; rma:ticketNumber "TICKET-2025-12345" ; rma:ticketStatus "closed" ; rma:ticketPriority "high" ; rma:ticketCreatedDate "2025-09-10T08:00:00+02:00"^^xsd:dateTime ; rma:ticketClosedDate "2025-09-25T18:00:00+02:00"^^xsd:dateTime ; # Product concerned rma:concernsProduct ; # Requested by consumer rma:requestedBy ; # Handled by retailer rma:handledBy ; # Dispute rma:hasDispute ; # Return request rma:hasReturnRequest ; # Resolution rma:hasResolution ; # Messages rma:hasMessage ; rma:hasMessage ; rma:hasMessage ; rma:hasMessage ; rma:hasMessage ; rma:hasMessage . a dpp:ProductPassport, schema:Product ; schema:name "Smartphone Pro Max" ; schema:sku "SP-PRO-MAX-256" ; schema:brand [ a schema:Brand ; schema:name "TechMobile" ] ; dpp:serialNumber "TM-SPM-2025-12345" ; dpp:purchaseDate "2025-08-15"^^xsd:date ; dpp:hasWarranty . a dpp:Warranty ; dpp:warrantyType "manufacturer" ; dpp:warrantyStatus "active" ; dpp:warrantyStartDate "2025-08-15"^^xsd:date ; dpp:warrantyEndDate "2026-08-15"^^xsd:date ; dpp:warrantyDurationMonths 12 . a schema:Person ; schema:name "Alexandre Rousseau" ; schema:email "alexandre.rousseau@example.com" ; schema:telephone "+33612345678" . a schema:Organization ; schema:name "MobileStore" ; schema:url "https://www.mobilestore.example" . a rma:Dispute ; rma:disputeType "defective" ; rma:disputeDescription "Phone battery drains extremely fast. Phone loses 50% battery in 2 hours with minimal use. Phone also heats up significantly during charging."@en, "La batterie du téléphone se vide extrêmement rapidement. Le téléphone perd 50% de batterie en 2 heures avec une utilisation minimale. Le téléphone chauffe également considérablement pendant la charge."@fr ; rma:disputeDate "2025-09-10T08:00:00+02:00"^^xsd:dateTime . a rma:ReturnRequest ; rma:returnRequestNumber "RMA-2025-09876" ; rma:returnReason "defective" ; rma:returnRequestDate "2025-09-12T10:00:00+02:00"^^xsd:dateTime ; rma:returnRequestStatus "completed" ; rma:expectedReturnDate "2025-09-20"^^xsd:date ; rma:hasShippingLabel ; rma:hasTracking ; rma:hasApproval ; rma:resultsInWorkOrder . a rma:ShippingLabel ; rma:labelUrl ; rma:carrierName "DHL" ; rma:carrierService "express" ; rma:labelCreatedDate "2025-09-12T10:30:00+02:00"^^xsd:dateTime ; rma:labelExpiryDate "2025-09-25"^^xsd:date . a rma:Tracking ; rma:trackingNumber "1234567890123456" ; rma:trackingUrl ; rma:trackingStatus "delivered" ; rma:lastTrackingUpdate "2025-09-18T14:00:00+02:00"^^xsd:dateTime ; rma:estimatedDeliveryDate "2025-09-18"^^xsd:date ; rma:carrierName "DHL" . a rma:Approval ; rma:approvalDate "2025-09-12T10:00:00+02:00"^^xsd:dateTime ; rma:approvalStatus "approved" ; rma:approvalComment "Return approved - device under warranty. Shipping label provided."@en, "Retour approuvé - appareil sous garantie. Étiquette d'expédition fournie."@fr ; rma:approvedBy . a dpp:WorkOrder ; dpp:workOrderNumber "WO-2025-2345" ; dpp:workOrderStatus "complete" ; dpp:workOrderPriority "normal" . a rma:Resolution ; rma:resolutionType "replacement" ; rma:resolutionDescription "Faulty battery confirmed. New device sent to customer."@en, "Batterie défectueuse confirmée. Nouvel appareil envoyé au client."@fr ; rma:resolutionDate "2025-09-20T16:00:00+02:00"^^xsd:dateTime ; rma:resolutionStatus "applied" . a rma:Message ; rma:messageText "Hello, I'm experiencing severe battery issues with my phone. It drains very quickly and gets very hot when charging. This started about 2 weeks after purchase."@en, "Bonjour, je rencontre de graves problèmes de batterie avec mon téléphone. Il se vide très rapidement et devient très chaud lors de la charge. Cela a commencé environ 2 semaines après l'achat."@fr ; rma:messageDate "2025-09-10T08:00:00+02:00"^^xsd:dateTime ; rma:messageType "customer_message" ; rma:isInternal false ; rma:authoredBy . a rma:Message ; rma:messageText "Thank you for reporting this. Can you please try a factory reset and let us know if the issue persists?"@en, "Merci de nous avoir signalé cela. Pouvez-vous essayer une réinitialisation d'usine et nous faire savoir si le problème persiste ?"@fr ; rma:messageDate "2025-09-10T14:00:00+02:00"^^xsd:dateTime ; rma:messageType "support_response" ; rma:isInternal false ; rma:authoredBy . a rma:Message ; rma:messageText "I tried the factory reset but the battery issue persists. The phone still drains very fast and heats up during charging."@en, "J'ai essayé la réinitialisation d'usine mais le problème de batterie persiste. Le téléphone se vide toujours très rapidement et chauffe pendant la charge."@fr ; rma:messageDate "2025-09-11T09:00:00+02:00"^^xsd:dateTime ; rma:messageType "customer_message" ; rma:isInternal false ; rma:authoredBy . a rma:Message ; rma:messageText "We understand. Since your device is under warranty, we'll process a replacement. Please return the device using the RMA label we're sending you."@en, "Nous comprenons. Comme votre appareil est sous garantie, nous allons traiter un remplacement. Veuillez retourner l'appareil en utilisant l'étiquette RMA que nous vous envoyons."@fr ; rma:messageDate "2025-09-12T10:00:00+02:00"^^xsd:dateTime ; rma:messageType "support_response" ; rma:isInternal false ; rma:authoredBy . a rma:Message ; rma:messageText "I've shipped the device back. Tracking number: 1234567890123456"@en, "J'ai renvoyé l'appareil. Numéro de suivi : 1234567890123456"@fr ; rma:messageDate "2025-09-13T11:00:00+02:00"^^xsd:dateTime ; rma:messageType "customer_message" ; rma:isInternal false ; rma:authoredBy . a rma:Message ; rma:messageText "Perfect! We received your device and confirmed the battery defect. Your replacement device has been shipped. You should receive it within 2-3 business days."@en, "Parfait ! Nous avons reçu votre appareil et confirmé le défaut de batterie. Votre appareil de remplacement a été expédié. Vous devriez le recevoir dans 2-3 jours ouvrables."@fr ; rma:messageDate "2025-09-20T16:00:00+02:00"^^xsd:dateTime ; rma:messageType "support_response" ; rma:isInternal false ; rma:authoredBy .