01
What it does
- Open and complete a failure case
- Check warranty and related parts
- Update intervention status
- Prepare routing to the right actor
Role · After-sales service
An AI employee to run failure cases, parts and warranties.
It opens failure cases, checks parts and warranties, tracks interventions and routes gaps to authorized teams.
A clear mission. Controlled execution.
02
What it checks
- Product ID and history
- Warranty coverage and dates
- Evidence completeness (photos, invoice)
- Status consistency with process stage
03
Your tools
- After-sales / ticketing platform
- ERP and spare-parts stock
- DMS and email
- Manufacturer / repairer portals
Start with one process
A real process, framed from day one.
A framed after-sales case: identified product, clear warranty, tracked parts, escalation at the right time.
- Failure case opening
- Warranty check
- Spare-parts follow-up
- Closure and customer report
Role-specific reasoning
Each role has different trade-offs. Here is how an AI employee reasons in this context — not a generic template.
No. Urgency speeds processing; it does not remove qualification. The AI employee first checks product identity, purchase / commissioning date, and coverage. If evidence is missing, it opens the case as “awaiting document” rather than inventing a “warranty OK” status.
After-sales gets expensive when you repair under warranty by mistake — or refuse wrongly. Reasoning starts with evidence, not ticket pressure.
Let’s discuss your first process
Verisav Agents runs on your server. We scope one role, your tools and the right level of control.