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After-sales service refers to all services offered to customers after purchasing a product. It includes warranty management, repairs, returns, exchanges, technical support and intervention tracking. Verisav digitizes and optimizes the entire after-sales journey, from fault reporting to resolution, including technician assignment and real-time tracking. Modern after-sales service must address several crucial issues: customer satisfaction, regulatory compliance, cost optimization and complete traceability of interventions. Good after-sales service helps retain customers, improve brand reputation and reduce costs related to returns and complaints. Retailers and manufacturers must effectively manage legal and commercial warranties, ensure spare parts availability, coordinate technician interventions and maintain transparent communication with consumers. Digitalization of after-sales service brings many benefits: reduced processing times, improved traceability, optimized spare parts inventory, better intervention planning and real-time access to information for all stakeholders. Verisav offers a complete platform that centralizes all after-sales data, facilitates warranty management, automates technician assignment and provides a customer portal for real-time repair tracking.