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Technical dictionary of regulatory terms related to after-sales service, circular economy and Digital Product Passport.
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The Digital Product Passport (DPP) is a digital register that contains all relevant information about a product's life cycle. It enables tracking of origin, composition, repairability characteristics, warranty information and many other essential data for consumers, repairers and regulatory authorities. The DPP becomes mandatory progressively from February 2027 according to product categories, under the European ESPR (Ecodesign for Sustainable Products Regulation).
The ESPR (Ecodesign for Sustainable Products Regulation) is a European regulation adopted in 2023 that establishes a framework for the ecodesign of sustainable products. This regulation aims to make products more durable, repairable, reusable and recyclable. It introduces in particular the obligation of the Digital Product Passport (DPP) for certain products, enabling better traceability and transparency on product life cycles.
The AGEC Law (Anti-Waste and Circular Economy) is a French law adopted on February 10, 2020 that aims to transform the linear economic model into a circular economy. This law introduces several important measures: the mandatory repairability index for certain products, the ban on destruction of unsold non-food items, the obligation to inform about the availability of spare parts, and the strengthening of the right to repair.
After-sales service refers to all services offered to customers after purchasing a product. It includes warranty management, repairs, returns, exchanges, technical support and intervention tracking. Verisav digitizes and optimizes the entire after-sales journey, from fault reporting to resolution, including technician assignment and real-time tracking.
Repairability refers to a product's ability to be repaired easily and at a reasonable cost. It is measured by the repairability index, mandatory in France since 2021 for certain electronic and household appliances. A repairable product contributes to the circular economy by extending its lifespan and reducing waste. Verisav facilitates repair by connecting consumers to qualified repairers and managing the entire repair process.
Traceability is the ability to track and document the complete history of a product throughout its life cycle, from manufacturing to end of life. It includes the origin of materials, production processes, maintenance interventions, repairs and modifications. The DPP (Digital Product Passport) is the regulatory tool that enables this digital traceability. Verisav ensures complete product traceability through its integrated DPP management system.
The circular economy is an economic model that aims to optimize resource use by reducing consumption, waste and environmental impact. It opposes the traditional linear model (extract, produce, consume, discard) by promoting repair, reuse, recycling and product valorization. After-sales service plays a key role in the circular economy by extending product lifespans. Verisav contributes to the circular economy by facilitating repair and optimizing product life cycle management.
The QR Code (Quick Response Code) is a two-dimensional barcode that can be scanned by a smartphone to quickly access digital information. In the context of DPP and Verisav, the QR Code allows instant access to a product's Digital Product Passport, containing all its traceability, warranty and history information. The QR Code is typically affixed to the product or its packaging and is the main entry point for consumers and repairers.
VDOS (Verisav Data Object Standard) is the data standard developed by Verisav to manage the DPP (Digital Product Passport) in an automated and regulatory-compliant manner. This standard enables structuring, storing and updating all product life cycle information in a standardized format. VDOS facilitates integration with existing manufacturer systems and ensures compliance with the ESPR regulation.
A work order is a document that formalizes an after-sales service intervention. It contains all the information needed to perform the repair: product identification, fault description, assigned technician, required spare parts, deadlines and costs. Verisav automatically generates work orders from fault reports and intelligently assigns them to available technicians based on their skills and location.
The installed base refers to all products sold and in circulation among consumers. For manufacturers and distributors, managing the installed base enables tracking product history, anticipating maintenance needs, optimizing spare parts inventory and improving customer satisfaction. Verisav offers centralized installed base management with a complete register of all equipment, their warranty status, intervention history and technical characteristics.
Warranty is a contractual commitment by the manufacturer or seller to repair or replace a defective product for a specified period. It can be legal (legal guarantee of conformity) or commercial (commercial warranty). Verisav enables automatic warranty activation upon purchase via QR Code scanning, generates digital warranty certificates, tracks their validity and manages warranty claims in an automated manner.
Spare parts are individual components of a product that can be replaced during a repair. The availability of spare parts is a major issue for the right to repair and the circular economy. The AGEC Law requires manufacturers to inform about spare parts availability for a minimum period. Verisav integrates spare parts management into the repair process, enabling availability checking, ordering and tracking their use in interventions.
The right to repair is a legislative and citizen movement that aims to guarantee consumers the ability to repair their products rather than replace them. It includes access to spare parts, tools, repair manuals and necessary technical information. The AGEC Law in France and the ESPR regulation in Europe strengthen this right. Verisav facilitates the exercise of the right to repair by connecting consumers to repairers, providing access to technical information and managing the entire repair process.
The repairability index is a score out of 10 that evaluates how easy a product is to repair. Mandatory in France since 2021 for certain electronic and household appliances, it must be displayed at the point of sale. The index takes into account several criteria: available documentation, ease of disassembly, spare parts availability, parts prices and criteria specific to the product type. A high index promotes the circular economy by encouraging consumers to choose repairable products. Verisav integrates the repairability index into the DPP to inform consumers and facilitate repairs.