Technical Glossary

The 2-year legal warranty is the legal warranty of conformity that lasts 2 years from product delivery in France. This warranty is mandatory and appli...

After-sales service refers to all services offered to customers after purchasing a product. It includes warranty management, repairs, returns, exchang...

The AGEC Law (Anti-Waste and Circular Economy) is a French law adopted on February 10, 2020 that aims to transform the linear economic model into a ci...

Application Identifiers (AI) are 2 or 3-digit numeric codes used in GS1 standards to identify the type of data encoded in a barcode or QR Code. The mo...

Available spare parts are product components that are in stock and can be ordered for repair. Spare parts availability is a major issue for the right...

Average repair time is the average duration needed to complete a full product repair, calculated across all repairs performed. This time includes all...

Before after repair photos are images taken before and after a repair intervention to document product condition. These photos serve as proof of initi...

Carbon footprint measures the total amount of greenhouse gases emitted by a product throughout its life cycle (production, transport, use, end of life...

The circular economy is an economic model that aims to optimize resource use by reducing consumption, waste and environmental impact. It opposes the t...

Commercial warranty is an additional warranty offered by the manufacturer or seller beyond the legal warranty. It may cover specific aspects (parts, l...

A component is an elementary part of a product that can be identified and potentially replaced. Knowledge of components is essential for repair and ma...

A consumer is a person who purchases and uses a product for personal use. They have legal rights, including legal warranty of conformity, right to rep...

Creating a SAV ticket involves opening a support request file for a product requiring after-sales service intervention. The SAV ticket centralizes all...

Customer satisfaction is the level of satisfaction of a customer with a product or service. It may be measured by surveys, reviews or performance indi...

The customer SAV portal is a web or mobile interface that enables consumers to access their after-sales services online. It offers features such as fa...

A defect is an imperfection or anomaly that affects a product's characteristics or performance. Defects may be visible (cosmetic) or hidden (functiona...

Delivery time is the time required for a product or part to be delivered to the customer. It may vary depending on product type, availability, transpo...

Diagnosis is the step of identifying and analyzing a product failure or malfunction. It enables determining the cause of the problem, affected compone...

A DID (Decentralized Identifier) is an identifier designed to represent an entity (a person, organization, service, or object) in a decentralized way,...

A distributor is a company that sells products to end consumers or other businesses. It may be a retailer, wholesaler, e-commerce site or other type o...

The Digital Product Passport (DPP) is a digital register that contains all relevant information about a product's life cycle. It enables tracking of o...

DPP Compliance 2027 refers to the obligation for manufacturers to implement the Digital Product Passport compliant with ESPR regulation from February...

DPP obligation is the legal requirement for manufacturers to provide a Digital Product Passport for certain products under ESPR regulation. This oblig...

Durability refers to a product's ability to withstand wear and maintain its performance over time. It is a pillar of the circular economy and ESPR reg...

The EU Business Wallet (EBW) refers to a European digital wallet designed for businesses and organizations (manufacturers, distributors, repairers, ec...

Ecodesign is a product design approach that integrates environmental aspects from the design phase. It aims to reduce environmental impact throughout...

The ESPR (Ecodesign for Sustainable Products Regulation) is a European regulation adopted in 2023 that establishes a framework for the ecodesign of su...

EUID (European Unique Identifier) is a European unique identifier that enables consistent referencing of a business, especially in cross-border contex...

An exchange is the substitution of one product for another product, usually of the same type. Exchanges may be motivated by a defect, non-conformity,...

A failure is a malfunction or breakdown of a product that prevents its normal use. Failures can be mechanical, electronic, software or aesthetic. Docu...

A free repair quote is an estimate of repair cost provided at no charge before intervention. This quote enables the customer to know in advance the re...

The GLN (Global Location Number) is a unique 13-digit identifier standardized by GS1 and used to identify economic operators (manufacturers, distribut...

GS1 is a global non-profit organization that develops and maintains standards for the unique identification of products, companies and locations. GS1...

GS1 Digital Link is a standardized URI format that enables access to product information via a QR Code or Data Matrix using GS1 identifiers. The forma...

GS1 GSMP (Global Standards Management Process) is the GS1 standards management process that defines specifications for the European Digital Product Pa...

GSCN 23-103 (GS1 General Specifications Change Notification) is the GS1 specification that defines identification standards for the European Digital P...

Identification granularity defines the level of precision used to identify a product in the DPP context. There are three levels of granularity: model,...

The installed base refers to all products sold and in circulation among consumers. For manufacturers and distributors, managing the installed base ena...

An intervention is an after-sales service action performed on a product (repair, maintenance, diagnosis). Each intervention must be documented with th...

Intervention history is the complete record of all interventions performed on a product throughout its life. It includes repairs, maintenance, diagnos...

Legal warranty is a legal protection that covers product conformity defects for a specified period. In France, the legal warranty of conformity lasts...

Life Cycle Assessment (LCA) is a method for assessing the environmental impact of a product over its entire life cycle, from raw material extraction t...

Maintenance refers to all actions aimed at maintaining or restoring a product to a state that ensures a specified service. It can be preventive (regul...

Mandatory DPP data are the information that manufacturers must include in the Digital Product Passport under ESPR regulation. This data includes manuf...

The manufacturer is the company that produces or has a product produced. It is responsible for product compliance with regulations, quality, warranty...

Manufacturer warranty is a warranty offered by a product's manufacturer, usually lasting 1 to 2 years. It covers manufacturing and conformity defects...

Non-conformity is a discrepancy between a product's actual characteristics and those expected or declared. It may concern functionality, performance,...

Ordering a spare part involves placing an order to obtain a component needed for product repair. This order may be placed by the repairer, after-sales...

Part delivery time is the time required for an ordered spare part to be delivered to the repairer or customer. This time varies depending on part avai...

Parts inventory is the stock of spare parts available for repair and maintenance. Parts inventory management is essential to ensure availability of pa...

A parts order is a purchase request for spare parts for repair or maintenance. It must be documented with information on ordered parts, quantities, pr...

Planned obsolescence is a commercial strategy of deliberately reducing a product's lifespan to encourage replacement. It can be technical (fragile com...

The EAN (European Article Number) code is a standardized barcode used to identify products in Europe. It exists in different lengths: EAN-13 (13 digit...

GTIN (Global Trade Item Number) is a standardized unique identification code used to identify products in international trade. It may take different f...

A product identifier is a unique code that enables identifying a product model or reference. It may be a SKU, GTIN, EAN or other standardized code. Th...

The QR Code (Quick Response Code) is a two-dimensional barcode that can be scanned by a smartphone to quickly access digital information. In the conte...

The QR Code DPP is a QR code affixed to a product that enables direct access to the Digital Product Passport via a smartphone. This QR Code is the mai...

Raw materials are the basic materials used to manufacture a product. Their origin, extraction and transformation have a significant environmental impa...

Recyclability refers to the ability of a product or its components to be recycled at end of life. It depends on material composition, separability and...

A refund is the return of money to the customer following a return, exchange or cancellation. Refunds may be partial or total depending on warranty or...

Repair is the action of restoring a product to working condition after a failure. It may involve replacing components, adjusting parameters, software...

Repair cost is the total amount needed to repair a product, including labor and parts. It may be covered by warranty, partially or totally, or be the...

A repair manual is a document that provides instructions and technical information needed to repair a product. It may include diagrams, disassembly pr...

Repair price is the total cost of a repair, including labor and spare parts. This price may vary depending on failure complexity, product type, necess...

A repair report is a detailed document describing a repair intervention performed on a product. It includes failure description, diagnosis performed,...

Repair status indicates the current state of a repair: pending, in progress, completed, shipped, etc. This status enables consumers and after-sales se...

Repair time is the time required to complete a full repair of a product. It may vary depending on failure complexity, parts availability and technicia...

A repair tool is an instrument or equipment used to perform repairs on a product. It may be physical tools (screwdrivers, pliers) or software tools (d...

Repairability refers to a product's ability to be repaired easily and at a reasonable cost. It is measured by the repairability index, mandatory in Fr...

The repairability index is a score out of 10 that evaluates how easy a product is to repair. Mandatory in France since 2021 for certain electronic and...

A repairer is a qualified professional who performs repairs on products. They may be independent, work for a repair network or be employed by a manufa...

Replacement is the action of substituting a defective product or component with a new one. It may be a replacement under warranty, an exchange or a re...

Reporting a product failure involves notifying a product malfunction or breakdown to after-sales service to obtain repair or replacement. This report...

A return is the return of a product by the customer to the seller or manufacturer. Returns may be motivated by a defect, non-conformity, change of min...

Reusability refers to the ability of a product or its components to be reused for their original function or a new function. It is a pillar of the cir...

The right to repair is a legislative and citizen movement that aims to guarantee consumers the ability to repair their products rather than replace th...

RMA (Return Merchandise Authorization) is a standardized process for authorizing merchandise returns for repair, replacement or refund. It enables tra...

Self-service repair enables consumers to perform certain simple repairs on their products themselves by following guides and using appropriate tools....

A serial number is a unique identifier assigned to each copy of a product to distinguish it from others. It is essential for traceability, warranty ma...

Spare parts are individual components of a product that can be replaced during a repair. The availability of spare parts is a major issue for the righ...

Technical documentation includes all documents that describe a product's technical characteristics, use and maintenance. It includes user manuals, rep...

A technician is a qualified professional who performs after-sales service interventions (repair, maintenance, diagnosis). Technicians must have the ne...

Traceability is the ability to track and document the complete history of a product throughout its life cycle, from manufacturing to end of life. It i...

Tracking a repair online enables consumers to view in real time the progress of their repair via a customer portal or mobile app. This tracking includ...

Uncompressed syntax is the GS1 Digital Link URI format recommended by GSCN 23-103 specification for the European Digital Product Passport. Unlike comp...

UNTP (United Nations Transparency Protocol) is a framework developed by the United Nations to support traceability and transparency of supply chains,...

VDOS (Verisav Data Object Standard) is the data standard developed by Verisav to manage the DPP (Digital Product Passport) in an automated and regulat...

Verifiable Credentials (VCs) are digital attestations standardized by the W3C in the Verifiable Credentials Data Model (VCDM), with version 2.0 streng...

Warranty is a contractual commitment by the manufacturer or seller to repair or replace a defective product for a specified period. It can be legal (l...

Warranty activation is the process that starts a product's warranty period, usually upon purchase. It may be automatic or manual depending on the syst...

Warranty activation QR Code is the process of automatically activating a product's warranty by scanning its QR Code upon purchase. This process simpli...

A warranty certificate is a document that certifies the activation and validity of a warranty for a product. It contains essential information: serial...

A warranty claim is a consumer request to exercise warranty rights on a defective product. It may concern repair, replacement or refund depending on w...

A warranty claim is a consumer request to exercise warranty rights on a defective product. It may concern repair, replacement or refund depending on w...

A work order is a document that formalizes an after-sales service intervention. It contains all the information needed to perform the repair: product...

WTY (Warranty) refers to the standardized vocabulary for digital warranty management in the DPP context. It enables structuring warranty information (...