Work Order

A work order is a document that formalizes an after-sales service intervention. It contains all the information needed to perform the repair: product identification, fault description, assigned technician, required spare parts, deadlines and costs. Verisav automatically generates work orders from fault reports and intelligently assigns them to available technicians based on their skills and location. The work order is a central element of after-sales service management. It enables structuring of the repair process, ensures traceability of interventions and facilitates communication between different stakeholders: consumers, retailers, manufacturers and technicians. A well-documented work order contains detailed information about the product (serial number, model, purchase date), precise fault description, associated photos or videos, history of previous interventions, warranty status, and assigned technician information. It also enables management of required spare parts, tracking their stock availability, planning intervention deadlines and estimating repair costs. The work order evolves throughout the process: from initial creation to closure after resolution, through the various stages of diagnosis, repair and validation. Verisav optimizes work order management by automating their creation, optimizing technician assignment based on their skills and availability, and enabling real-time tracking of intervention progress.