Create SAV ticket

Creating a SAV ticket involves opening a support request file for a product requiring after-sales service intervention. The SAV ticket centralizes all information related to the request: problem description, photos, product history, warranty status, and exchange tracking. Each ticket receives a unique number enabling its tracking. Verisav enables easy SAV ticket creation via its customer portal, with automatic ticket number generation, recording in the DPP and automatic notification to after-sales service. The SAV ticket is an essential after-sales service management tool that enables centralizing all information related to a support request. It serves as a unique reference point to track request evolution, from creation to resolution. A SAV ticket generally contains several types of information: customer information (name, contact details, history), product information (serial number, model, purchase date), problem description (symptoms, circumstances, photos), warranty status (valid or expired, warranty type), exchange history (messages, calls, emails), and resolution tracking (diagnosis, repair, replacement, etc.). Each ticket receives a unique number that enables easy tracking and referencing in all communications. The SAV ticket facilitates communication between customer and after-sales service, enables tracking request evolution in real time, and ensures complete traceability of all interactions. Verisav enables easy SAV ticket creation via its customer portal. The system automatically generates a unique ticket number, records all information in the DPP (thus ensuring traceability), and automatically notifies after-sales service so it can process the request quickly, thus improving responsiveness and customer satisfaction.