Consumer

A consumer is a person who purchases and uses a product for personal use. They have legal rights, including legal warranty of conformity, right to repair and right to information. The DPP must be accessible to consumers to enable them to know product characteristics, history and their rights. Verisav makes the DPP available to consumers via QR Code scanning, enabling them to easily access all relevant information. The consumer is at the heart of the system, as all other stakeholders (manufacturers, distributors, repairers) work for them. They have important legal rights protected by European and French legislation: legal warranty of conformity (2 years in France), right to repair (strengthened by the AGEC law and ESPR regulation), right to information (particularly on product characteristics, environmental impact, repairability), right of withdrawal (14 days for distance sales), etc. The DPP is an essential tool to enable consumers to exercise their rights: it gives them access to all product information (characteristics, warranty, history, etc.), it enables them to know their rights and enforce them, and it facilitates communication with other stakeholders (manufacturers, distributors, repairers). DPP accessibility is therefore crucial: it must be easily accessible, understandable, and usable by all consumers, regardless of their technical level. Verisav facilitates DPP access by enabling consumers to simply scan the QR Code present on the product or packaging, thus giving them immediate access to all relevant information, without needing to create an account or know complex identifiers.