Report product failure

Reporting a product failure involves notifying a product malfunction or breakdown to after-sales service to obtain repair or replacement. This report can be made through various channels: customer portal, mobile app, phone or email. It must include a precise description of the failure, photos if possible, the product serial number and contact information. Verisav facilitates failure reporting by offering an intuitive customer portal where consumers can report their failure in a few clicks, with automatic access to product history via the DPP. Failure reporting is the first step in the repair or replacement process for a defective product. It enables consumers to report a problem and request after-sales service intervention. The report can be made through various channels: online customer portal (most convenient and fastest), mobile app (to report a failure from anywhere), phone (for people less comfortable with digital), or email (for detailed reports). A good failure report should include several elements: a precise and detailed description of the failure (observed symptoms, circumstances of occurrence, frequency, etc.), photos or videos if possible (to help the technician understand the problem), the product serial number (to identify the product), contact information (to enable after-sales service to contact the consumer), and any other relevant information (purchase date, warranty, etc.). The more precise the report, the faster diagnosis and repair will be. Verisav facilitates failure reporting by offering an intuitive customer portal where consumers can report their failure in a few clicks. The system automatically accesses product history via the DPP (by scanning the QR Code), pre-fills known information (serial number, warranty, history), and guides the consumer to provide missing information, thus simplifying the process and improving report quality.