Chargement...
The customer SAV portal is a web or mobile interface that enables consumers to access their after-sales services online. It offers features such as failure reporting, repair tracking, history consultation, document access (invoices, reports) and warranty management. The customer SAV portal improves customer experience by offering 24/7 access to services and total transparency on interventions. Verisav offers a complete and intuitive customer SAV portal, integrated with the DPP, enabling consumers to manage all their products and interventions from a single place. The customer SAV portal is a digital platform that revolutionizes access to after-sales services by enabling consumers to manage all their interactions with after-sales service from a single access point, accessible 24 hours a day, 7 days a week. It replaces traditional methods (phone calls, emails, visits) with a modern, intuitive and efficient interface. The customer SAV portal offers many essential features: failure reporting (online form to report a problem, with possibility to add photos and detailed descriptions), real-time repair tracking (repair status, steps in progress, estimated times), complete history consultation (all past interventions, repairs, maintenance, warranties), document access (invoices, repair reports, warranty certificates, manuals), warranty management (activation, validity tracking, claims), and communication (messaging with after-sales service, notifications). The customer SAV portal significantly improves customer experience by offering 24/7 access to services (no time constraints), total transparency on interventions (real-time tracking), increased autonomy (autonomous management without depending on customer service), and reduced delays (faster request processing). Verisav offers a complete and intuitive customer SAV portal, integrated with the DPP, enabling consumers to manage all their products and interventions from a single place, thus improving customer satisfaction and after-sales service efficiency.