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Customer satisfaction is the level of satisfaction of a customer with a product or service. It may be measured by surveys, reviews or performance indicators. Customer satisfaction is essential for loyalty and reputation. Verisav tracks customer satisfaction in the DPP, recording customer feedback, reviews and performance indicators to continuously improve service quality. Customer satisfaction is a key performance indicator that measures the degree of customer satisfaction with a product or service. It can be measured in different ways: satisfaction surveys (questionnaires, interviews), customer reviews (ratings, comments), performance indicators (claim rate, return rate, repair times, etc.), and loyalty indicators (repurchase rate, recommendations). Customer satisfaction is influenced by many factors: product quality, after-sales service quality, delivery and repair times, cost transparency, communication, problem resolution, etc. High customer satisfaction brings many benefits: customer loyalty (satisfied customers are more likely to repurchase), reputation improvement (positive word-of-mouth, favorable reviews), cost reduction (fewer claims, fewer returns), and sales increase (satisfied customers recommend the product or service). The DPP can store all customer satisfaction-related information: survey results, customer reviews, performance indicators, interaction history, etc. This documentation enables analyzing trends, identifying improvement points, and taking corrective actions. Verisav tracks customer satisfaction in the DPP, recording all customer feedback, reviews and performance indicators, thus enabling continuous service quality improvement and better customer satisfaction.