Distributor

A distributor is a company that sells products to end consumers or other businesses. It may be a retailer, wholesaler, e-commerce site or other type of seller. The distributor plays an important role in the value chain, particularly for warranty activation and return management. Verisav records distributor information in the DPP, enabling distribution chain traceability and facilitating consumer relationship management. The distributor is a key stakeholder in the value chain, as it is the main point of contact with the consumer. It may be a retailer (physical or online store), a wholesaler (selling to retailers), an e-commerce site, or any other type of seller. The distributor has several important responsibilities: it must inform the consumer about product characteristics and their rights, it must activate warranty upon sale, it must manage returns and claims, and it must ensure sales traceability. Under the legal warranty of conformity, the distributor is primarily responsible to the consumer, even if the defect comes from the manufacturer. Distributor information in the DPP is essential for several reasons: it enables consumers to know the point of sale and contact it in case of problems, it facilitates return and claim management, it ensures distribution chain traceability, and it enables compliance with regulatory obligations. The DPP can store all distributor information: company name, address, contact details, distributor type (retailer, wholesaler, e-commerce), etc. Verisav records this information upon product sale, thus enabling complete distribution chain traceability and facilitating consumer relationship management.