Protection and processing of your personal data
The confidentiality and security of your data is an absolute priority for us.
For more information about our privacy practices and the measures taken to protect your privacy, please see our Privacy Policy and Cookie Charter in detail.
To exercise the rights relating to data concerning you and/or make a complaint, you can contact us directly via our email address: contact@verisav.fr
Verisav is committed to protecting your data according to the highest security standards.
We collect and process your personal data as part of our after-sales service management and Digital Product Passport (DPP) services.
The processing of your personal data is based on:
Your personal data is only shared with:
We never sell your personal data to third parties.
Verisav is committed to protecting your personal data and limiting transfers outside the European Union.
Our data is mainly hosted in the European Union:
In the event that some of our technical service providers are located outside the EU, we ensure that:
Currently, all our data is stored and processed in the European Union.
We retain your personal data only for the duration necessary for the purposes for which it was collected, in accordance with legal and regulatory obligations.
3 years after last activity on the account:
Total inactivity (no login, no ASS request) for 3 consecutive years:
Durée : 5 years after the end of legal or contractual warranty
Critères de suppression : End of warranty + 5 years (legal obligation to retain commercial documents)
Durée : Product lifetime + 2 years after end of life
Critères de suppression : Compliance with European regulatory requirements on product traceability
Durée : Maximum 12 months
Critères de suppression : Automatic rotation after 12 months (security and fraud prevention)
Durée : Until consent withdrawal or 3 years of inactivity
Critères de suppression : Newsletter unsubscribe or inactivity for 3 years
Suppression des données : Upon expiration of retention periods, your data is automatically and securely deleted permanently, except where there is a legal obligation to the contrary (retention as evidence in case of dispute, etc.).
In accordance with GDPR (General Data Protection Regulation), you have the following rights regarding your personal data:
You can obtain a copy of all personal data we hold about you.
Response time: maximum 1 month
You can request correction of your inaccurate or incomplete data.
Response time: maximum 1 month
You can request deletion of your data in certain cases (right to be forgotten).
Subject to legal retention obligations
You can retrieve your data in a structured and machine-readable format.
Format: JSON or CSV according to your preferences
You can object to the processing of your data for legitimate reasons.
Particularly for marketing communications
You can request restriction of processing of your data in certain cases.
During examination of your request
To exercise any of these rights, send a request by email to: contact@verisav.fr
Your request must be accompanied by a copy of an identity document to verify your identity. We will respond within a maximum period of 1 month.
Right to complain: If you believe your rights are not being respected, you can file a complaint with the CNIL https://www.cnil.fr
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In accordance with GDPR, Verisav has designated a Data Protection Officer (DPO) to ensure compliance with personal data protection regulations.
Responsible: Kévin Boutillier, President of Verisav
Email: contact@verisav.fr
Address: Portail Gris Anthracite, 32 Chemin Jean Massot, 33750 Beychac-et-Caillau, France
Phone: 05 47 79 20 23
The DPO is your privileged contact for any questions concerning:
For any other more general information on Personal Data Protection, you can consult the website of the Commission nationale de l'information et des libertés (CNIL) at the following address: https://www.cnil.fr
In the event of a personal data breach likely to pose a high risk to your rights and freedoms, Verisav undertakes to:
Deadline: Within 72 hours of discovering the breach
Content: Description of the breach, categories of data concerned, number of people affected, likely consequences and measures taken
Deadline: Without undue delay after discovering the breach
Conditions: Only if the breach presents a high risk to your rights and freedoms
Content: Nature of the breach, data concerned, measures taken to limit risks, recommendations to protect yourself
To prevent breaches, Verisav implements technical and organizational security measures: data encryption, secure access, regular backups, security audits, staff training.
In case of a detected breach, we will inform you immediately by email at the address you have provided, indicating the measures taken to remedy the situation.
Our Personal Data policy may be modified or amended at any time in case of legal, jurisprudential evolution, decisions and recommendations from CNIL or practices.
Any new version of this Policy will be brought to the attention of Data Subjects by any means defined by the Company, including electronically.
The currently online version – effective October 19, 2025 – is the only binding version during the entire duration of use of the website and until a new version replaces it.
Last update: 10/19/2025