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From traditional craftsmanship to the digital revolution
Discover how after-sales service has evolved over the centuries, from 19th century craftsmanship to modern digital solutions.

Click on an era to discover its history

In the 19th century, repair was the business of local artisans. Each town had its own specialized workshops: watchmakers, cutlers, blacksmiths. These craftsmen mastered their trade perfectly and passed their knowledge from generation to generation. Repairs were done by hand, with traditional tools, and each intervention was unique. The relationship between the craftsman and the customer was direct and personalized.