The evolution of after-sales service

From traditional craftsmanship to the digital revolution

Discover how after-sales service has evolved over the centuries, from 19th century craftsmanship to modern digital solutions.

Timeline of ASS evolution

Click on an era to discover its history

1800

Traditional craftsmanship

In the 19th century, repair was the business of local artisans. Each town had its own specialized workshops: watchmakers, cutlers, blacksmiths. These craftsmen mastered their trade perfectly and passed their knowledge from generation to generation. Repairs were done by hand, with traditional tools, and each intervention was unique. The relationship between the craftsman and the customer was direct and personalized.

Frequently asked questions about the evolution of after-sales service

When did after-sales service begin to exist?

After-sales service has existed since the 19th century, when local artisans repaired products directly in their workshops. Each town had its own specialists: watchmakers, cutlers, blacksmiths. Repair was then a common and necessary practice, as products were designed to last and be repaired rather than replaced.

How did after-sales service evolve with industrialization?

The 1950s mark the beginning of after-sales service industrialization. Major brands began to establish authorized repair networks with technicians trained according to precise standards. Spare parts were standardized and workshops were equipped with modern machine tools. This is also the era when written warranties first appeared.

What impact did the Internet have on after-sales service?

In the 1990s, the Internet revolutionized after-sales service by enabling consumers to consult product information online, download manuals and contact services by email. The first web portals and call centers developed, offering a first level of remote support. Customer relations began to digitalize.

What is the Digital Product Passport (DPP)?

The Digital Product Passport (DPP) is a European initiative introduced in the 2020s that requires complete traceability of product life cycles, from design to end of life. It contains information about origin, composition, repairability and environmental impact. Consumers can access it via a simple QR code scan, promoting transparency and the circular economy.

How does Verisav fit into this evolution?

Verisav fits into this long history by offering a modern solution that combines repair tradition and digital innovation. Our platform digitizes after-sales service, facilitates warranty management, intervention tracking and product traceability via the DPP. Verisav brings together all stakeholders (consumers, repairers, distributors, manufacturers) in a single fluid and collaborative service.

Why is traceability important for after-sales service?

Traceability allows tracking the complete history of a product, from its manufacture to its end of life. It facilitates repairs by enabling quick identification of necessary parts, intervention history and applicable warranties. With the DPP, traceability becomes transparent and verifiable, fostering trust between all stakeholders and the circular economy.

Traditional craftsmanship