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Non-conformity is a discrepancy between a product's actual characteristics and those expected or declared. It may concern functionality, performance, quality, safety or other aspects. Non-conformities must be documented in the DPP to ensure traceability and quality management. Verisav records all reported non-conformities in the DPP, enabling identification of recurring problems and improvement of product quality. Non-conformities can have different origins: design error, manufacturing defect, transport or storage problem, or non-compliance with declared specifications. They may be minor (not significantly affecting product use) or major (making the product unusable or dangerous). The legal guarantee of conformity covers major non-conformities and enables consumers to request repair, replacement or refund of the product. Precise documentation of non-conformities is essential for several reasons: it enables identification of causes and improvement of future product quality, effective management of claims and warranties, compliance with legal obligations, and optimization of production and quality control processes. The DPP can store all non-conformity-related information: non-conformity type, detailed description, reporting date, affected product, impact on use, corrective actions taken, etc. This documentation creates a valuable knowledge base that enables continuous improvement of product quality and reduction of future non-conformities. Verisav facilitates non-conformity management by automatically recording all reports in the DPP, enabling analysis of trends and causes, and generating alerts for recurring problems, thus contributing to continuous quality improvement.