Repair cost

Repair cost is the total amount needed to repair a product, including labor and parts. It may be covered by warranty, partially or totally, or be the customer's responsibility. Repair costs must be transparent and communicated before intervention. Verisav records repair costs in the DPP, enabling tracking expenses, optimizing prices and managing warranty refunds. Repair cost is an important element in the decision to repair or replace a product. It generally consists of two main elements: labor cost (time spent by technician multiplied by hourly rate) and spare parts cost (purchase price of parts, possibly with a markup). Other costs may be added: travel expenses, diagnostic fees, transport costs, etc. Transparency of repair costs is essential for several reasons: it enables customers to make an informed decision (repair or replace), it avoids surprises and disputes, it strengthens trust between customer and repairer, and it complies with legal transparency obligations. Costs must be communicated before intervention, ideally in the form of a detailed quote, and the customer must give approval before repair begins. Under warranty, repair costs may be covered totally or partially by the manufacturer or distributor. The DPP can store all repair cost-related information: labor cost, parts cost, other fees, total, warranty coverage, customer's share, etc. Verisav records this information in the DPP, enabling tracking expenses, optimizing prices, managing warranty refunds, and analyzing costs to improve profitability and competitiveness.