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Tracking a repair online enables consumers to view in real time the progress of their repair via a customer portal or mobile app. This tracking includes different stages: product receipt, diagnosis, parts ordering, repair in progress, testing, shipping. Each stage is automatically updated and the customer receives notifications. Verisav offers real-time repair tracking, with access to complete history, before/after photos, intervention reports and invoices, all accessible from the customer portal or mobile app. Online repair tracking is an essential feature that significantly improves customer experience by offering total transparency on the repair process. It enables consumers to know exactly where their repair is at any time, without needing to call after-sales service or wait for news. Online tracking generally includes several stages: product receipt (confirmation that the product has been received by after-sales service), diagnosis (failure identification and assessment), parts ordering (if spare parts are needed), repair in progress (repair work performed), testing (verification that repair works correctly), and shipping (sending repaired product to customer). Each stage is automatically updated in the system as soon as an action is performed, and the customer receives a notification (email, SMS, or push notification) to inform them of status change. Online tracking may also include detailed information: before/after photos, detailed intervention reports, invoices and quotes, complete exchange history, and estimated times for next stages. Verisav offers real-time repair tracking, with access to all this information from the customer portal or mobile app, thus improving transparency, trust, and customer satisfaction.